Privacy Policy — How bl89 Handles Your Personal Data

When you register and use the bl89 platform, we collect certain categories of personal information. The specific data collected depends on how you interact with our services. Below is an overview of the categories of information bl89 may hold about you.

Registration and Identity Data

When you create a bl89 account, you provide us with your full name, date of birth, mobile phone number, and email address. If you proceed through our identity verification (KYC) process prior to withdrawal, we also collect a copy of your government-issued identification — typically your National Identity Card (NID) or passport — and may request proof of residential address.

Financial Data

bl89 records information relating to transactions conducted on the platform, including deposit amounts, withdrawal requests, payment method references (for example, the registered mobile number associated with a bKash or Nagad account), and transaction timestamps. bl89 does not store full card numbers or mobile banking PINs — these are handled directly by the respective payment providers under their own security protocols.

Technical and Usage Data

Like most digital platforms, bl89 automatically collects certain technical information when you access the site. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, session duration, and clickstream data. This data is used for security monitoring, fraud prevention, and improving the overall platform experience.

Communications Data

If you contact bl89 customer support — via email or any other channel — we retain a record of that correspondence, including the content of your messages and any attachments. This helps us track the progress of open queries and maintain service quality standards.

bl89 processes your personal data only where there is a legitimate basis to do so. The primary purposes for which we use your information are described below.

Marketing Communications

bl89 will only send you promotional emails, SMS messages, or platform notifications about bonuses, seasonal offers, and new game launches if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent at any time by updating your communication preferences in your bl89 account or by contacting support. Withdrawing consent for marketing communications does not affect your ability to use the bl89 platform.

bl89 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we do share certain information with a limited set of trusted third-party service providers where it is necessary to deliver our services. All third-party partners who receive bl89 player data are contractually bound to use that data only for the specified purpose and to maintain appropriate security standards.

Payment Processors

To process your deposits and withdrawals, bl89 shares the minimum necessary transaction information with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, or Mastercard. Each of these providers operates under its own privacy and security framework. bl89 is not responsible for how payment providers handle data once it has been transmitted to them for transaction processing.

Game Providers

Games on the bl89 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To load and run these games, bl89 passes a session token and certain technical identifiers to the relevant game provider. Personally identifiable information such as your full name or NID number is not shared with game providers as part of regular game session activity.

Identity Verification Services

bl89 may use a third-party identity verification service to assist with KYC document checks. Where this is the case, your submitted identity documents and associated personal data are transmitted securely to that service provider and processed solely for the purpose of verifying your identity. Verification records are retained in line with the data retention schedule described in Section 5 of this Privacy Policy.

Regulatory and Law Enforcement Authorities

bl89 may disclose personal data to relevant regulatory or law enforcement authorities where required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent required and are logged internally. bl89 will notify affected users of any such disclosure where legally permitted to do so.

bl89 uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website. It enables the site to remember your preferences, maintain your session, and gather anonymised analytics data.

Types of Cookies Used by bl89

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language or currency preference, and protect against cross-site request forgery. These cookies cannot be disabled without disrupting your use of bl89.
• Analytics Cookies: bl89 uses anonymised analytics data to understand how players navigate the platform — which pages are most visited, where users drop off, and how long sessions typically last. This data is aggregated and does not identify individual users.
• Functional Cookies: These remember your preferences between sessions — for example, your preferred game lobby view or notification settings — so you do not have to reconfigure them each time you log in.
• Security Cookies: Short-lived cookies used to detect unusual login activity, flag suspicious session behaviour, and protect your account from unauthorised access attempts.

Managing Cookies

You can control and delete cookies through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the bl89 platform. Disabling analytics or functional cookies will not prevent you from accessing games or making transactions, but may reduce the quality of your platform experience.

bl89 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below summarises the typical retention periods applied to different categories of data.

When personal data reaches the end of its retention period, bl89 securely deletes or anonymises it in a manner that prevents reconstruction of the original information. Backup copies are subject to the same deletion schedule, though the actual deletion from backup storage may follow the primary deletion by up to 30 days in line with standard backup rotation cycles.

Data Storage Location

bl89 player data is stored on secure servers. Where data is hosted or processed by a third-party infrastructure provider, that provider is contractually required to maintain security standards consistent with those described in Section 7 of this Privacy Policy. bl89 does not store sensitive financial credentials such as bKash PINs, Nagad PINs, or full payment card numbers on its own servers.

As a bl89 player, you have the following rights in relation to your personal data. bl89 is committed to honouring these rights promptly and without unnecessary barriers.

• Right of Access: You may request a copy of the personal data bl89 holds about you. bl89 will provide this information within a reasonable timeframe following identity verification of the request.
• Right to Correction: If any personal data bl89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings, or contact support for data held in other systems.
• Right to Erasure: In certain circumstances, you may request that bl89 delete your personal data. This right is subject to limitations where bl89 is required to retain data to fulfil legal obligations — for example, where transaction records must be kept for anti-money-laundering compliance. Where erasure is not possible in full, bl89 will delete all data that it is legally permitted to remove and will explain any exceptions.
• Right to Restrict Processing: You may request that bl89 temporarily suspend active processing of your personal data while a correction or erasure request is under review.
• Right to Data Portability: Where technically feasible, you may request a copy of your bl89 account data in a structured, machine-readable format.
• Right to Withdraw Consent: Where bl89's processing of your data is based on consent — specifically, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to bl89 processing your data on the basis of legitimate interest. bl89 will consider your objection and cease processing if no compelling grounds to continue can be demonstrated.

To exercise any of the above rights, please contact bl89 support at the email address shown in the footer of this page. bl89 will acknowledge your request within 5 business days and aim to fulfil it within 30 days. Where the request is complex or involves a large volume of data, the response period may be extended to 60 days, and you will be notified of the extension.

bl89 takes the security of your personal data seriously. We implement a layered set of technical and organisational controls designed to protect your information against unauthorised access, disclosure, alteration, and destruction.

Technical Controls

All data transmitted between your device and the bl89 platform is encrypted using TLS (Transport Layer Security) with current cipher standards. Sensitive data at rest — including KYC documents and account credentials — is stored using strong encryption. bl89 enforces access controls that limit internal staff access to personal data on a strict need-to-know basis. Administrative access to production systems requires multi-factor authentication.

Organisational Controls

bl89 staff who handle personal data receive regular data protection training. Access privileges are reviewed periodically and revoked promptly upon role change or departure. bl89 maintains an internal data breach response procedure, including designated response responsibilities, containment steps, and a notification process for affected players where a breach poses a risk to their rights or interests.

Incident Response

In the event of a confirmed personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bl89 will notify those players without undue delay. The notification will describe the nature of the breach, the categories and approximate volume of data affected, the likely consequences, and the measures bl89 has taken or intends to take in response. Internal breach records are maintained regardless of whether external notification is required.

bl89 reviews and updates this Privacy Policy periodically to reflect changes in our services, applicable data protection laws, or industry best practice. When material changes are made, bl89 will notify registered users via their registered email address or via a prominent notice on the bl89 platform prior to the changes taking effect.

The "Last Updated" date shown in the hero section of this page reflects the most recent revision. Continued use of the bl89 platform after a notified policy update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the revised terms, you should cease using the platform and contact bl89 support to request account closure.

How to Contact bl89 About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 6, or want to raise a concern about how bl89 has handled your personal data, please contact the bl89 support team using the email address displayed in the footer below. bl89 will acknowledge privacy-related enquiries within 5 business days. Response time for routine enquiries is typically 2–4 hours during operational hours (Bangladesh Standard Time, UTC+6).

All privacy communications should be sent from your registered bl89 email address to allow bl89 to verify your identity efficiently and respond to the correct account record.

This Privacy Policy was last updated in January 2026. For questions about any provision, contact bl89 support at the email address shown below. bl89 — built for Bangladesh, committed to your privacy. 18+ only. Play responsibly.